BCFP Adopts Interium Regulation X Mortgage Servicing Rule On Consumer Debt Collection Opt Out Rights; Invites Comments By 11/15


The Bureau of Consumer Financial Protection (Bureau) is

issuing an interim final rule amending a provision of the Regulation X

mortgage servicing rules issued in 2016 relating to the timing for

servicers to provide modified written early intervention notices to

borrowers who have invoked their cease communication rights under the

Fair Debt Collection Practices Act. The Bureau requests public comment

on this interim final rule. This interim final rule is effective on October 19, 2017.

Comments must be received on or before November 15, 2017.

About The Author

Cynthia Marcotte Stamer is a Martindale-Hubble “AV-Preeminent (Top 1%) rated practicing attorney and management consultant, health industry public policy advocate, widely published author and lecturer, recognized for her nearly 30 years’ of work with business and government clients and their leaders as a LexisNexis® Martindale-Hubbell® “LEGAL LEADER™ and “Top Rated Lawyer,” in Health Care Law and Labor and Employment Law; a D Magazine “Best Lawyers In Dallas” in the fields of “Health Care,” “Labor & Employment,” “Tax: Erisa & Employee Benefits” and “Business and Commercial Law,” a Fellow in the American Bar Foundation, the Texas Bar Foundation and the American College of Employee Benefit Counsel.

Board Certified in Labor and Employment Law by the Texas Board of Legal Specialization, Ms. Stamer serves as outside general counsel and special counsel advice, representation and other legal and operations services on a real-time “on demand,” special project and ongoing basis tailored to the needs of the client.  Throughout her career with health care providers, health plans, health care clearinghouses, their business associates, employers and other plan sponsors, banks, insurers and other financial institutions, and others on trade secret confidentiality, privacy, data security and other risk management and compliance including design, establishment, documentation, implementation, audit and enforcement of policies, procedures, systems and safeguards, drafting and negotiation of business associate, chain of custody, confidentiality, and other contracting; risk assessments, audits and other risk prevention and mitigation; investigation, reporting, mitigation and resolution of known or suspected breaches, violations or other incidents; and defending investigations or other actions by plaintiffs, OCR, FTC, state attorneys’ general and other federal or state agencies, other business partners, patients and others; reporting known or suspected violations; commenting or obtaining other clarification of guidance and other regulatory affairs, training and enforcement, and a host of other related concerns.

Best  recognized for her work on labor and employment, employee benefits and compensation, healthcare, insurance and risk management, technology and privacy and data security concerns, her experience encompasses work with management of a diverse array of clients and matters including domestic and multinational employers across many industries, health and other employee benefit plans, payroll, staffing, recruitment, technology, audit, training and coaching, consultin, and other outsourcing service providers, public and private health care providers, health and other insurers, banking and financial services, manufacturing, retail and other sales, hospitality, manufacturing, consulting, engineering bankruptcy, turnaround management restructuring and reengineering,  and other change management, technology and other vendors, nonprofit, government and others domestically and internationally.

Author of a multitude of highly-regarded works and training programs on published by BNA, the ABA and other premier legal and other industry publishers,  she also consults to and trains business and government and their leaders and speaks extensively about a wide range of general and special legal, business process and operations a and other concerns.

Beyond these involvements, Ms. Stamer also is active in the leadership of a broad range of other professional, charitable and civic organizations. Through these and other involvements, she provides hands on leadership, consulting and other support to develop and build solutions, build consensus, garner funding and other resources, manage compliance and other operations, and take other actions to identify promote tangible improvements in health care and other operations and policies.

For additional information about Ms. Stamer, see here or contact Ms. Stamer directly by e-mail here or by telephone at (469) 767-8872. ©2017 Cynthia Marcotte Stamer. Limited, non-exclusive right to republish granted to Solutions Law Press, Inc. All other rights reserved.

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Posted in Bankruptcy, Compliance, Fair Debt Collection Practices Act, Fair Debt Collections Act, Fraud, Internal Controls, Privacy | Leave a comment

Reconstruct Records After a Disaster


Are you trying to help your business or family clean up the mess and recover from a hurricane, flood, fire or other disaster?

Reconstructing records to prove a loss for tax purposes, getting federal assistance, or insurance reimbursement often is one of the daunting challenges disaster victims face. Some tips that might help your business or family reconstruct your records include:

  • To create a list of lost inventories, business owners can get copies of invoices from suppliers. Whenever possible, the invoices should date back at least one calendar year.
  • For information about income, business owners can get copies of last year’s federal, state and local tax returns. These include sales tax reports, payroll tax returns, and business licenses from the city or county. These will reflect gross sales for a given period.
  • Owners should check their mobile phone or other cameras for pictures and videos of their building, equipment and inventory.
  • Business owners who don’t have photographs or videos may for some purposes be able to simply sketch an outline of the inside and outside of their location. For example, for the inside the building, draw out where equipment and inventory was located. For the outside of the building, map out the locations of items such as shrubs, parking, signs, and awnings.

For more suggestions and guidance on responding to a disaster, check out the following resources:

About The Author

Cynthia Marcotte Stamer is a Martindale-Hubble “AV-Preeminent (Top 1%) rated practicing attorney and management consultant, health industry public policy advocate, widely published author and lecturer, recognized for her nearly 30 years’ of work with business and government clients and their leaders as a LexisNexis® Martindale-Hubbell® “LEGAL LEADER™ and “Top Rated Lawyer,” in Health Care Law and Labor and Employment Law; a D Magazine “Best Lawyers In Dallas” in the fields of “Health Care,” “Labor & Employment,” “Tax: Erisa & Employee Benefits” and “Business and Commercial Law,” a Fellow in the American Bar Foundation, the Texas Bar Foundation and the American College of Employee Benefit Counsel.

Board Certified in Labor and Employment Law by the Texas Board of Legal Specialization, Ms. Stamer serves as outside general counsel and special counsel advice, representation and other legal and operations services on a real-time “on demand,” special project and ongoing basis tailored to the needs of the client.  hroughout her career with health care providers, health plans, health care clearinghouses, their business associates, employers and other plan sponsors, banks, insurers and other financial institutions, and others on trade secret confidentiality, privacy, data security and other risk management and compliance including design, establishment, documentation, implementation, audit and enforcement of policies, procedures, systems and safeguards, drafting and negotiation of business associate, chain of custody, confidentiality, and other contracting; risk assessments, audits and other risk prevention and mitigation; investigation, reporting, mitigation and resolution of known or suspected breaches, violations or other incidents; and defending investigations or other actions by plaintiffs, OCR, FTC, state attorneys’ general and other federal or state agencies, other business partners, patients and others; reporting known or suspected violations; commenting or obtaining other clarification of guidance and other regulatory affairs, training and enforcement, and a host of other related concerns.

Best  recognized for her work on labor and employment, employee benefits and compensation, healthcare, insurance and risk management, technology and privacy and data security concerns, her experience encompasses work with management of a diverse array of clients and matters including domestic and multinational employers across many industries, health and other employee benefit plans, payroll, staffing, recruitment, technology, audit, training and coaching, consultin, and other outsourcing service providers, public and private health care providers, health and other insurers, banking and financial services, manufacturing, retail and other sales, hospitality, manufacturing, consulting, engineering bankruptcy, turnaround management restructuring and reengineering,  and other change management, technology and other vendors, nonprofit, government and others domestically and internationally.

Author of a multitude of highly-regarded works and training programs on published by BNA, the ABA and other premier legal and other industry publishers,  she also consults to and trains business and government and their leaders and speaks extensively about a wide range of general and special legal, business process and operations a and other concerns.

Beyond these involvements, Ms. Stamer also is active in the leadership of a broad range of other professional, charitable and civic organizations. Through these and other involvements, she provides hands on leadership, consulting and other support to develop and build solutions, build consensus, garner funding and other resources, manage compliance and other operations, and take other actions to identify promote tangible improvements in health care and other operations and policies.

For additional information about Ms. Stamer, see here or contact Ms. Stamer directly by e-mail here or by telephone at (469) 767-8872. ©2017 Cynthia Marcotte Stamer. Limited, non-exclusive right to republish granted to Solutions Law Press, Inc. All other rights reserved.

Posted in CEO, CFO, Compliance, Internal Controls, Risk Management, Tax, Uncategorized | Leave a comment

Hurricane Impacted Financial Institutions Tell FinCEN If BSA Reports Delayed


The Financial Crimes Enforcement Network (FinCEN) says recent financial institutions affected by Hurricanes Harvey, Irma, and Maria should contact FinCEN and their functional regulator as soon as practicable to discuss any delays in their ability to file required Bank Secrecy Act reports.  Institutions seeking to contact FinCEN should call the FinCEN Resource Center at 1-800-949-2732 and select option 8 or e-mail at FRC@fincen.gov.

In light of the fluid nature of the various recovery efforts, FinCEN also encourages financial institutions to keep FinCEN and their functional regulators informed as their circumstances change.

About The Author

Cynthia Marcotte Stamer is a Martindale-Hubble “AV-Preeminent (Top 1%) rated practicing attorney and management consultant, health industry public policy advocate, widely published author and lecturer, recognized for her nearly 30 years’ of work with business and government clients and their leaders as a LexisNexis® Martindale-Hubbell® “LEGAL LEADER™ and “Top Rated Lawyer,” in Health Care Law and Labor and Employment Law; a D Magazine “Best Lawyers In Dallas” in the fields of “Health Care,” “Labor & Employment,” “Tax: Erisa & Employee Benefits” and “Business and Commercial Law,” a Fellow in the American Bar Foundation, the Texas Bar Foundation and the American College of Employee Benefit Counsel.

Board Certified in Labor and Employment Law by the Texas Board of Legal Specialization, Ms. Stamer serves as outside general counsel and special counsel advice, representation and other legal and operations services on a real-time “on demand,” special project and ongoing basis tailored to the needs of the client.  hroughout her career with health care providers, health plans, health care clearinghouses, their business associates, employers and other plan sponsors, banks, insurers and other financial institutions, and others on trade secret confidentiality, privacy, data security and other risk management and compliance including design, establishment, documentation, implementation, audit and enforcement of policies, procedures, systems and safeguards, drafting and negotiation of business associate, chain of custody, confidentiality, and other contracting; risk assessments, audits and other risk prevention and mitigation; investigation, reporting, mitigation and resolution of known or suspected breaches, violations or other incidents; and defending investigations or other actions by plaintiffs, OCR, FTC, state attorneys’ general and other federal or state agencies, other business partners, patients and others; reporting known or suspected violations; commenting or obtaining other clarification of guidance and other regulatory affairs, training and enforcement, and a host of other related concerns.

Best  recognized for her work on labor and employment, employee benefits and compensation, healthcare, insurance and risk management, technology and privacy and data security concerns, her experience encompasses work with management of a diverse array of clients and matters including domestic and multinational employers across many industries, health and other employee benefit plans, payroll, staffing, recruitment, technology, audit, training and coaching, consultin, and other outsourcing service providers, public and private health care providers, health and other insurers, banking and financial services, manufacturing, retail and other sales, hospitality, manufacturing, consulting, engineering bankruptcy, turnaround management restructuring and reengineering,  and other change management, technology and other vendors, nonprofit, government and others domestically and internationally.

Author of a multitude of highly-regarded works and training programs on published by BNA, the ABA and other premier legal and other industry publishers,  she also consults to and trains business and government and their leaders and speaks extensively about a wide range of general and special legal, business process and operations a and other concerns.

Beyond these involvements, Ms. Stamer also is active in the leadership of a broad range of other professional, charitable and civic organizations. Through these and other involvements, she provides hands on leadership, consulting and other support to develop and build solutions, build consensus, garner funding and other resources, manage compliance and other operations, and take other actions to identify promote tangible improvements in health care and other operations and policies.

For additional information about Ms. Stamer, see here or contact Ms. Stamer directly by e-mail here or by telephone at (469) 767-8872. ©2017 Cynthia Marcotte Stamer. Limited, non-exclusive right to republish granted to Solutions Law Press, Inc. All other rights reserved.

Posted in bank secrecy act, Bankruptcy, Board of Directors, CEO, CFO, Compliance, Director Liability, Internal Controls, Officers, Tax, Uncategorized | Tagged , , , , , , , , , , , , | Leave a comment

Training For Performance


Effective training and coaching should be key tools in every organization’s performance enhancing toolkit. Unfortunately, many training and coaching investments fail to materially impact performance because the “solution” is so generic in content, delivery or both to work.

Over the past 20 years, the training and coaching industry have morphed into self-declared “solutions” where demand and solution increasingly are divorced from the performance needs of the companies urged to purchase it or the people whose performance it is sold to influence.

While training inherently assumes some core content to be conveyed in a systematic manner, it’s effectiveness depends upon it’s ability to effectively engage the recipient in a manner that leads the recipient to adopt and use the lesson to better and more reliably perform the expected activities on a reliable basis.

And the rest for efficiency and cost effectiveness, too many of today’s training “solutions” fail to achieve this essential purpose because they offer a solution that Miss diagnoses the real problem, fail to engage the student or both.

Business leaders purchasing training should start I’m having a clear understanding of why they are offering the training and their expectation of the performance goals justifying the training. Even where the training is provided to enable to company to check the box on regulatory or contractual training requirements, it is not checking the box but changing the behavior that is the expectation. Rather than looking for the cheapest commit to looking for something that gives you the best bang for the buck to engage your team to meaningfully adopt the information and incorporate it into their self performance management to self- manage their own performance.

Effective training changes performance in a positive way the reduces the need for management to manage that performance. Investing wisely in good training helps management manage better.

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Use Lessons Of Past Mistakes or Injustice To Build Better Future


In life and society, mistakes and injustice happen. Leaders should strive to prevent as many mistakes and injustices as possible. Once they’ve happened, however, learn lessons from the past to improve the future. More

Posted in Board of Directors, CEO, CFO, Compliance, Director Liability, discrimination, Employment, Fiduciary Responsibility, Internal Controls, Labor Relations, Leadership, Officers Liability, Performance Management, Uncategorized, Workforce, Workforce Management | Leave a comment

Improving Education To Better Train US Workers To Fill US Jobs


Facebook Post touting “Not Everyone Is A Doctor or Lawyer” prompts me to ask U.S. business leaders and families for their opinion about how well the U.S. education system works to provide the education and training necessary to provide workers ready to join and succeed in the current and future economy and the workers businesses need.  How do you thing our education system is doing?  What are your thoughts on what steps you believe US needs to take to better prepare our young people and train or retrain our underemployed adults to gain self-supporting employment and meet the needs of business?

DFW and many other US communities are struggling to find enough skilled tradespeople, programmers, call center workers and other key positions. While businesses continue to insist that shortage of suitably skilled and trained workers in these and other key positions make the continued availability of foreign workers essential and create other challenges,  many college-educated U.S. workers remain unemployed or underemployed.  Meanwhile, the U.S. education system continues to focus on churning out an unending stream of one-size-fits-all, college bound, lemming not leader graduates, too many of which struggle to find employment at a pay rate that justifies the cost of their college degrees in the new marketplace.

While the importation of foreign workers often helps to ease some of the operational challenges that arise from a scarcity of qualified workers, the importation of foreign labor in lieu of developing qualified workers residing in the U.S. leaves U.S. businesses burdened by the tax burdens of supporting the public relief and other supports imposed by government to provide unemployment and other relief for the surplus of unqualified U.S. workers left under or unemployed.

The US, its businesses, families and communities need and deserve better to produce and maintain a sustainable economy that provides meaningful earning opportunities for our citizens and residents.  To accomplish this, U.S. business leaders need to take the lead in helping to define the skills and abilities their businesses need today and will need in the future, and helping to reshape the education and training systems to better produce U.S. workers  qualified to fill the needs of businesses operating in the U.S.

Does your business experience challenges finding qualified workers resident in the U.S.?  What types of positions are you having trouble filling?  What skills and qualifications are U.S. candidate lacking?  What changes in training or education are needed to address these challenges?  How would you fix the system?

About The Author 

Cynthia Marcotte Stamer is a practicing attorney board certified in labor and employment law by the Texas Board of Legal Specialization and management consultant, author, public policy advocate and lecturer widely known for management advice, coaching, teachings, publications, policy advocacy and other leadership.

Recognized as a Martindale-Hubble “AV-Preeminent” (Top 1%) and “Top Rated Lawyer” with special recognition LexisNexis® Martindale-Hubbell® as “LEGAL LEADER™ Texas Top Rated Lawyer” in Health Care Law and Labor and Employment Law; as among the “Best Lawyers In Dallas” for her work in the fields of “Labor & Employment,” “Tax: Erisa & Employee Benefits,” “Health Care” and “Business and Commercial Law” by D Magazine, Ms. Stamer works with businesses and their management, employee benefit plans, governments and other organizations deal with all aspects of business operations, leadership and governance, human resources and workforce, internal controls and regulatory compliance, change management and other performance and operations management and compliance. Her day-to-day work encompasses both general corporate and business legal, contractual, and operational issues, as well their labor and employment, independent contractor, outsourcing, employee leasing, management services and other nontraditional service relationships and other workforce, employee benefits, compensation, contracting, performance management and related issues.

Ms. Stamer supports her clients both on a real-time, “on demand” basis and with longer term basis to deal with general corporate, business, contracting and other business; as well as all aspects of human resources and workforce management, including, recruitment, hiring, firing, compensation and benefits, promotion, discipline, compliance, trade secret and confidentiality, noncompetition, privacy and data security, safety, daily performance and operations management, emerging crises, strategic planning, process improvement and change management, investigations, defending litigation, audits, investigations or other enforcement challenges, government affairs and public policy.

Well-known for her extensive work with health, insurance, financial services, technology, energy, manufacturing, retail, hospitality and governmental employers, her nearly 30 years’ of experience encompasses domestic and international businesses of all types and sizes.

A Fellow in the American College of Employee Benefit Counsel, the American Bar Foundation and the Texas Bar Foundation, Ms. Stamer also shares her thought leadership, experience and advocacy on these and other concerns by her service in the leadership of a broad range of other professional and civic organization including her involvement as the Vice Chair of the North Texas Healthcare Compliance Association; Executive Director of the Coalition on Responsible Health Policy and its PROJECT COPE: Coalition on Patient Empowerment; former Board President of the early childhood development intervention agency, The Richardson Development Center for Children; former Gulf Coast TEGE Council Exempt Organization Coordinator; a founding Board Member and past President of the Alliance for Healthcare Excellence; former board member and Vice President of the Managed Care Association; past Board Member and Board Compliance Committee Chair for the National Kidney Foundation of North Texas; a member and advisor to the National Physicians’ Council for Healthcare Policy; current Vice Chair of the ABA Tort & Insurance Practice Section Employee Benefits Committee; current Vice Chair of Policy for the Life Sciences Committee of the ABA International Section; Past Chair of the ABA Health Law Section Managed Care & Insurance Section; a current Defined Contribution Plan Committee Co-Chair, former Group Chair and Co-Chair of the ABA RPTE Section Employee Benefits Group; immediate past RPTE Representative to ABA Joint Committee on Employee Benefits Council Representative and current RPTE Representative to the ABA Health Law Coordinating Council; past Chair of the Dallas Bar Association Employee Benefits & Executive Compensation Committee; a former member of the Board of Directors, Treasurer, Member and Continuing Education Chair of the Southwest Benefits Association and others.

Ms. Stamer also is a highly popular lecturer, symposia chair and author, who coaches management, publishes and speaks extensively on leadership, human resources, labor and employment, employee benefits, compensation, occupational safety and health, and other regulatory and operational risk management.  She is the author of thousands of other publications, programs and workshops on these and other concerns for the American Bar Association, ALI-ABA, American Health Lawyers, Society of Human Resources Professionals, the Southwest Benefits Association, the Society of Employee Benefits Administrators, the American Law Institute, Lexis-Nexis, Atlantic Information Services, The Bureau of National Affairs (BNA), InsuranceThoughtLeaders.com, Benefits Magazine, Employee Benefit News, Texas CEO Magazine, HealthLeaders, the HCCA, ISSA, HIMSS, Modern Healthcare, Managed Healthcare, Institute of Internal Auditors, Society of CPAs, Business Insurance, Employee Benefits News, World At Work, Benefits Magazine, the Wall Street Journal, the Dallas Morning News, the Dallas Business Journal, the Houston Business Journal, and many other symposia and publications. She also has served as an Editorial Advisory Board Member for human resources, employee benefit and other management focused publications of BNA, HR.com, Employee Benefit News, InsuranceThoughtLeadership.com and many other prominent publications and speaks and conducts training for a broad range of professional organizations and for clients on the Advisory Boards of InsuranceThoughtLeadership.com, HR.com, Employee Benefit News, and many other publications.

Want to know more? See here for details about the author of this update, attorney Cynthia Marcotte Stamer, e-mail her here or telephone Ms. Stamer at (469) 767-8872.

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NOTICE: These statements and materials are for general informational and purposes only. They do not establish an attorney-client relationship, are not legal advice, and do not serve as a substitute for legal advice. Readers are urged to engage competent legal counsel for consultation and representation in light of the specific facts and circumstances presented in their unique circumstance at any particular time. No comment or statement in this publication is to be construed as an admission. The author reserves the right to qualify or retract any of these statements at any time. Likewise, the content is not tailored to any particular situation and does not necessarily address all relevant issues. Because the law is rapidly evolving and rapidly evolving rules makes it highly likely that subsequent developments could impact the currency and completeness of this discussion. The presenter and the program sponsor disclaim, and have no responsibility to provide any update or otherwise notify any participant of any such change, limitation, or other condition that might affect the suitability of reliance upon these materials or information otherwise conveyed in connection with this program. Readers may not rely upon, are solely responsible for, and assume the risk and all liabilities resulting from their use of this publication.

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©2017 Cynthia Marcotte Stamer. Non-exclusive right to republish granted to Solutions Law Press, Inc.™ All other rights reserved.

Posted in Board of Directors, CEO, CFO, Compliance, education, Employment, Internal Controls, Labor Relations, Risk Management, Uncategorized, Workforce | Tagged , , , | Leave a comment

Leadership Starts & Ends At The Top


Business leaders expecting better ethical, legal and operational compliance and leadership achieve their goals easier when leaders lead by example.  

Recent media coverage of sexual harassment and other transgressions by senior management at Fox News, Uber, Enron and a multitude of other businesses illustrate the adverse legal and operational challenges that can flow from tolerating management behavior prohibited by those they lead.  

For this reason, businesses should require and hold leaders accountable for following the rules  contractually and operationally.
Check out this great example from Drop Box CEO Drew Houston about leadership and accountability.

Posted in Board of Directors, CEO, CFO, Compliance, D&O, Director Liability, Director Liabiloity, Internal Controls, Leadership, Officers, Officers Liability, Performance Management, Risk Management, Workforce Management | Leave a comment